Hotel Regulations - Amber Resort

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Regulamin

Terms and Conditions of the “Amber Resort & Spa” facility.
Thank you for reading the rules and regulations and for following them to ensure a peaceful and safe stay for all our guests.

I. Subject matter of the regulations and general provisions (§1)

The Rules and Regulations set out the rules for booking the rental of the Apartment, the provision of services, liability and stay on the premises of the “Amber Resort & SPA” located at the address: Brzozowa 6 Street, 82-109 Stegna and is an integral part of the contract, which is reached at the moment of signing the registration card, as well as making a reservation and/or paying a deposit/full payment for the stay. By performing any of these actions, the Guest automatically confirms that he/she has read these terms and conditions and accepts them.
The content of the regulations is available for review by guests at the reception desk and on the website.
The regulations apply to all guests of the “Amber Resort & Spa”.
Rental of Apartments by the Operator is of short-term nature only and does not serve the purpose of satisfying the permanent housing needs of Clients/Guests – the stay is of temporary nature (recreational or tourist) and the rental agreement is concluded for such purpose. The provisions of the Act on the protection of tenants’ rights, municipal resources and amendments to the Civil Code do not apply.
A customer/guest who is a consumer does not have the right to withdraw from a contract concluded off-premises or at a distance, in accordance with Article 38, paragraph of the Law of May 30, 2014 on Consumer Rights.
Whenever these Regulations refer to:
    a) Operator – DK HOME sp. z o.o. with its registered seat in Warsaw (ul. Domaniewska 37 lok.2.43, 02-672 Warsaw; NIP 525-269-97-17; REGON 366596182; KRS 0000664447);
    b) Customer – an adult natural person, legal entity or organizational unit without legal personality, to which legal capacity is granted by law, being a party to the Apartment rental agreement;
    c) Guest – any person staying in the Facility pursuant to a rental agreement entered into by the Client (including the Client);
d) Apartment – a furnished and equipped premises offered for rental by the Operator;
e) Object – Real estate with the building “Amber Resort & SPA” and associated facilities, located at Brzozowa 6 Street, 82-103 Stegna.

II. Hotel day (§2)

The apartment is rented by the day.
Check-in begins at 16:00 on the day of arrival and ends at 11:00 the next day.
It is possible to extend the night on the day of departure for an additional fee of 100 PLN for each started hour (up to a maximum of 15:00). After this time, the full rate of the next day is charged. For information please contact the reception.

III. Reservations of stay (§3)

Reservation of the Apartment can be made:
    a) by phone – preliminary reservation, details (including terms and conditions) sent by email;
    b) by email – the customer receives a price quote and booking conditions;
    (c) through the reservation system on the “Amber Resort & Spa” website;
    (d) through intermediary agencies or portals.
Reservations indicated in point 1 letters a-c are preliminary. A reservation is considered confirmed upon payment of a deposit in the amount and by the date indicated by the Operator or, in certain cases, upon payment of the full value of the reservation.
The date of payment of the deposit is communicated at the offer and may vary depending on the available offer.
The condition for a binding reservation is payment of a deposit:
(a) 30% of the value in the flexible offer (the remaining amount must be paid at check-in),
(b) 100% of the value in a non-refundable offer (e.g., on holidays and special dates).
Cancellation of a reservation requires an email to recepcja@bursztynowe-resort.pl With an attached self-signed statement. The deposit is refunded if the cancellation is made no later than 14 days prior to arrival; later or in case of no-show, the deposit is non-refundable.
Information about the amount of the deposit and conditions cost-free Cancellations are communicated at the offer. The deposit is refunded in the case of a flexible offer no later than 14 days before arrival.
Shortening the stay will not result in a refund for unused nights or compensation – it is treated as a cancellation after less than 7 days. The guest covers the full value of the reservation.
The customer should carefully read the terms and conditions of the reservation – the Operator is not responsible for errors in making the reservation.
Offers made prior to confirmation of the reservation do not constitute an offer under the Civil Code and are subject to change until confirmed.

IV. Payments (§4)

The prices listed on the Operator’s website are gross prices (including VAT). All transactions are concluded in PLN currency.
Before paying the deposit, please provide the exact details necessary for issuing a VAT invoice (advance and final): name, surname / company, address, company’s VAT number.
In the absence of invoice details after the facility has credited the prepayment, a receipt will be issued for the amount paid.
Invoices based on a receipt are not issued.
The prepayment (deposit) should be paid within 12 hours of making the reservation or within the prescribed period (in the form of a transfer to the facility’s account, cash or by charging a credit card – with the written consent of the booking client).
The remaining amount is to be paid at the Property, upon accommodation. It is also possible to guarantee the stay Pre-authorization by the Operator of the funds on the Guest’s credit or payment card.
Lack of prepayment (deposit) guaranteeing the stay within the time limit set by the Operator (the date of debiting the card or crediting the payment to the Operator’s bank account is important, not the date of making the transfer) or failure to provide confirmation of the payment, lack of funds on the credit card or lack of contact from the booking Client is tantamount to cancellation of the unpaid reservation. The Client will receive an e-mail informing of the cancellation of the reservation.
If you make a reservation for a stay in the Apartment on a date that does not allow it to be guaranteed with a 30% deposit due to too short a time to the planned stay, it is necessary to pay for the entire stay at check-in, of which the Operator will notify the Client.
Payment of the deposit and thus effective completion of the reservation implies confirmation of acceptance of the terms and conditions of the reservation as set forth herein and familiarization with the rules and regulations of the Facility.
The rental price of the Apartment does not include fees for additional services available at the Property.
In addition, the client is required to pay a local fee according to the applicable rate in the Municipality of Stegna. The fee is 1,80 zł/day/person at the time of writing and is subject to change (throughout the year, fee independent of the age of the person). The fee is collected only in CASH at check-in, but no later than the end of the stay in the apartment. For the amount of the local fee collected, the Client receives a receipt (no VAT invoice or receipt is available). The Operator has an in-cash agreement for the collection of the local fee with the relevant Municipal Offices.

V. Deposit (§5)

For the period of rental of the apartment, after confirmation of the reservation, a deposit of 500 is collected from the Client / Guest.PLN, as security for the entrusted, fully equipped Apartment, as well as for any claims for damage or destruction in the Apartment/Object during the stay or to cover other damages. The Client/Guest shall be fully responsible for damages to the Apartment/Object made by him or persons staying with him in the Apartment, in relation to the equipment of the Apartment/Object. To the same extent, the Client/Guest is responsible for the lack of the Apartment’s equipment, which was caused by the actions of the Client/Guest or persons staying with him/her in the Apartment.
The deposit referred to in paragraph 1 is collected by blocking the amount on the credit card (pre-authorization), and in the absence of a credit card – in cash at check-in.
If there is no damage or destruction, the deposit will be refunded no later than 5 days after the end of your stay in the apartment.
Damage amounts are valued on the basis of current prices for products and services (can be determined from prices shown on the Internet).
If the value of the damage or destruction exceeds the amount of the deposit collected, the Client/Guest is obliged to cover the missing amount until the damage caused is fully compensated.

VI. Staying in the facility / Guests and non-registered persons (§6).

In order to check in a Guest/Customer who is also a Guest, it is necessary to present an official identification document (e.g. ID card, passport).
The Guest/Customer may not transfer the Apartment to another person or persons, even if the period for which the payment was made has not expired. In particular, it is forbidden to sublet the Apartment to other persons/entities – the Apartment may be used only by the persons indicated by the Client while making the reservation and registered therein, subject to paragraph 3.
Persons not checked in at the Property may stay in the Apartment from 7:00 a.m. to 10:00 p.m. Outside these hours, the Guest/Customer is required to report persons not checked in and staying in the Apartment additionally at the front desk of the Property.
The Operator may refuse to accommodate a Guest/Customer who, during his/her previous stay, grossly violated the Rules and Regulations, caused damage to the property of the Facility or Guests, caused physical harm to a person, or otherwise disturbed the peace and operation of the Facility.
The Client is obliged to inform and acquaint with the provisions of these Rules and Regulations all persons for whom the reservation is made and who accompany him/her to the Property or Apartment, and shall be responsible for the consequences of failure to do so and for the consequences of their actions.

VII. Comments and complaints during the stay (§7)

The operator provides services according to its standard. If there are any concerns about the quality of services, the Guest/Customer is requested to report them immediately at the reception desk, which will enable the staff to respond quickly.
The operator shall endeavor to:
(a) the stay of Guests/Customers at the Facility was safe,
(b) provide professional and courteous service in all services provided at the Facility,
(c) The apartments were technically sound.
Reservations regarding cleanliness, deficiencies in the Apartment’s equipment or defects must be reported by the end of the check-in day in the form of an e-mail to marketing@bursztynowe-resort.pl and to the reception desk. Late notification may result in the Guest/Customer being held responsible for any defects or missing equipment.

VIII. Other (§8)

At the request of the Guest/Customer who is also a Guest, the Operator provides the following services free of charge:
(a) Providing basic information related to residence and travel;
b) storage of luggage (however, it is possible to refuse to accept luggage for storage on dates other than the dates of stay and items that do not have the characteristics of personal luggage), unless opposed by applicable laws.
The Operator is not responsible for money, securities and valuable items, including valuables and items of scientific or artistic value and any other items stored (during the stay of the Guest/Customer who is also a Guest at the Facility).
The Operator shall not be responsible for loss or damage to property brought by a Guest/Customer who is also a Guest, or persons staying with him/her in the Apartment to the Apartment or the Facility.

IX. Facility Rules (§9)

The Facility is obliged to maintain curfew from 10:00 p.m. to 7:00 a.m. the following day.
The obligation to observe curfew referred to in paragraph 1 above may be excluded in certain areas of the Facility (e.g., the restaurant) by order issued by an authorized representative of the Operator/Facility.
The behavior of Guests and persons staying on the premises of the Facility (including at times outside of quiet hours) should not disturb the peaceful stay of other guests. The Operator may refuse to provide further services to those who violate this rule.
For reasons of fire safety, it is prohibited to use in the Apartments or on the premises of the Facility devices that do not constitute equipment of the Apartment. The above does not apply to chargers and power supplies for audiovisual and computer equipment.
Smoking is strictly prohibited in the Facility, subject to a fine of 1000 PLN for each violation of the said prohibition.
The Guest/Customer who is also a Guest should immediately notify the Operator under the penalty of assuming that any discrepancies were caused by the Guest/Customer who is also a Guest. The Guest/Customer who is also a Guest is also obliged to immediately inform the Operator of any incidents concerning the Apartment or its equipment that may expose the Operator to damage.
The Guest is obliged to keep the key/card to the Apartment with due care. In case of its loss or destruction, the Guest/Client who is also a Guest will be charged a fee of 50 PLN for each lost or destroyed card/key.
The Guest/Customer who is also a Guest, leaving the Apartment each time, should turn off the lights, turn off the water, turn off the electrical appliances and check the closing of doors and windows.
The Guest/Customer who is also a Guest is obliged to take care of the Apartment and its equipment, to use the rented Apartment and its equipment as intended, and at the end of the rental agreement to return the Apartment and its equipment in a complete and undeteriorated condition compared to the condition in which the Apartment was given to the Customer.
The stay in the Facility of children and adolescents under the age of 18 is allowed only under the supervision of adults, who take full responsibility for their actions, as well as for any consequences of these actions and for the situations that occur on the premises.
The rules regarding the stay of animals in the Facility are regulated in a separate Pet Stay Regulations, with which the Guest is obliged to familiarize himself with and comply with its provisions.

X. Procedure in case of fire or emergency (§10)

When a Guest/Customer who is also a Visitor notices smoke or fire on the premises, he/she shall:
a) immediately notify the reception/security No.: +48 797 600 618, giving the number of the apartment or room and a description of the incident,
(b) follow strictly the instructions of personnel who are properly trained,
(c) in the event of an evacuation order, use the designated routes (the plan is located in the hallway or at the exit door of the Apartment),
(d) do not use elevators.
The Operator or persons authorized by the Operator shall have the right to enter the Apartment in order to remove any malfunctions occurring in the Apartment or its installations, or in the event of obtaining knowledge that the Apartment is being used contrary to its intended use or these Rules and Regulations. In the event that the Guest/Customer who is also a Guest is not in the Apartment at any given time, he/she will be immediately notified by the Operator about:
    – The need to enter the apartment,
    – The purpose for which this admission is made,
    – The time at which the admission was made.
To the extent possible, the Operator must ensure that the Guest/Customer who is also a Guest is able to be present during such an admission, unless the admission, due to a special situation, will require the Operator’s immediate response (e.g., major installation failure, fire, flooding).

XI. Items left behind after departure of Guests (§11)

Personal effects left by the departing Guest/Client who is also a Guest in the Apartment/Office or otherwise, will be sent back at his/her expense and risk to the address indicated by the Guest/Client who is also a Guest. In the absence of such instructions, or in the event of failure to make an advance payment to cover shipping costs, the items will be stored for a maximum of 7 days. After this period, they may be disposed of by the Operator at the expense of the Client.
Food items left in the Facility/Apartment will be disposed of immediately.

XII. Force majeure and inability to provide services (§12)

The Operator shall not be liable for the non-performance or improper performance of obligations under the short-term rental agreement of the Apartment, these Terms and Conditions or the reservation, if the non-performance or improper performance of these obligations is due to force majeure.
Force majeure shall be understood as external events, beyond the Operator’s control, impossible to foresee and prevent, preventing the Operator from duly performing its obligations, in particular such as: natural disasters, natural calamities, wars, terrorist attacks, strikes, epidemics or diseases, restrictions resulting from the introduction of states of emergency, restrictions introduced by state or local authorities on the subject of permanent or temporary exclusion or restriction of the possibility of conducting business activities that the Operator conducts.
The Operator reserves the right to refuse or cancel the reservation in case of lack of availability of the Apartments, technical interruption in the use of the Apartments and in case of occurrence of other reasons not mentioned in the Rules and Regulations, independent of the Operator. In such case, the value of the funds paid (prepayment) – if paid – shall be returned to the Client in full.
The operator is not responsible for interruptions in the supply of utilities to the apartment (water, electricity, heating, internet), if they are due to reasons beyond the Operator’s control, including, but not limited to, failure of external installations through which utilities are supplied to the Apartment, failure at the utility supplier, failure concerning the installation of the Facility located in the common parts of the Facility where the Apartment is located, weather conditions negatively affecting the installation, including, but not limited to, lack of television signal due to weather conditions. In the event of interruptions in the supply of utilities to the Apartment, the Guest should immediately notify the Operator, who will, if possible, report the occurrence of the failure to the relevant entities or utility providers and, if it has such information, will inform the Customer of the reasons for the failure and the time of its removal.

Regulations for the stay of animals

I. Subject matter of the regulations and general provisions (§1)

These Regulations set forth the rules for the stay of animals on the premises of the “Amber Resort & SPA” Facility located at the address: Brzozowa 6 Street, 82-103 Stegna and is an integral part of the Regulations of the “Amber Resort & SPA” Facility and the short-term Apartment rental agreement referred to in the Regulations of the “Amber Resort & SPA” Facility. By concluding the Apartment rental agreement at the Facility, the Guest automatically confirms that he/she is familiar with these Rules and Regulations of the “Amber Resort & SPA” and accepts its terms.
The content of the regulations is available for review by guests at the reception desk and on the website.
The rules and regulations apply to all guests of the “Amber Resort & SPA”, especially those who are accompanied by pets.

II. Consent for animals (§2)

Accommodation of Guests with pets is possible only in designated Apartments.
The Client/Guest is obliged to inform at the time of booking the Apartment about the intention to come with a pet and to obtain permission for the pet to stay in the Facility.
Permission for an animal to stay in the Facility is granted by the Operator or an authorized employee of the reception, guided by the safety and comfort of other Guests, technical conditions of the Facility and Apartments, availability of Apartments intended for stay with animals and the interest of the Facility/Operator.
If you fail to notify the Operator/Reception of the Facility of your intention to come with a pet when making a reservation, the Operator is entitled to refuse to accept the pet.
Only pets (dogs and cats) weighing no more than 10 kg are allowed on the premises, subject to paragraphs 6 and 7 below.
The operator has the right to refuse animals commonly considered dangerous or aggressive, including reptiles, arachnids and dogs of breeds listed in the decree of the Ministry of Internal Affairs and Administration of 28 April 2003 on the list of dog breeds considered aggressive.
If the Guest agrees to accept a dog of a breed considered aggressive into the Facility, the Guest is required to show the front desk employee permission to keep the dog.
Only sterilized cats are allowed on the premises of the Property. The guest is obliged to immediately present – at the request of the reception employee – a document confirming sterilization. Lack of the document or refusal to show it entitles the guest to refuse to let the animal in.
The front desk employee may refuse to accept an animal if it does not meet the requirements of the Regulations or the information provided at the time of booking turns out to be inconsistent with reality.
The operator may revoke the animal’s permit in case of aggressive behavior toward people or other animals.
Refusal to accept the animal or revocation of the permit does not constitute grounds for a refund of the deposit or rental price.

III. Residence fees (§3)

The stay of a pet in the Facility/Apartment is chargeable.
Fees are charged according to the price list in effect during the Guest’s stay with the animal.
Fees may vary depending on the date of stay, size and type of pet.
In justified situations, the Operator may charge additional fees for the stay of the animal, in particular in accordance with § 5.5 of the Regulations.

IV. Health and immunization (§4)

Guests are required to have a current health and vaccination booklet or passport of the animal and present it upon request of the receptionist.
Only healthy animals with up-to-date vaccinations (especially against rabies), necessary examinations and deworming certificates are admitted to the Facility. The operator may refuse to accept an animal that is sick or without documents.
If the animal – despite current documents – behaves in a disturbing manner, the receptionist has the right to refuse admission.

V. Responsibilities of a Guest with an animal (§5)

On the premises of the Facility and in the surrounding area, animals should be accompanied by an adult in a way that prevents them from escaping, destroying property or posing a danger. Dogs must have a leash and muzzle.
The Guest is obliged to clean up the waste left by the animal on the premises of the Facility.
Dogs should be walked outside the Facility.
Guests bringing a cat should have a litter box with sand; feces should be emptied into a plastic bag and disposed of in the designated container.
In case of violation of obligations, the Operator may charge the Guest for over cleaning – 200 PLN per action.

VI. Prohibition of entry (§6)

Absolutely no pets allowed in the area Wellness (swimming pools, spa, salt cave, gym).
The stay of a pet in the Storm restaurant is possible after booking a table in advance and informing about the intention to bring a pet.
The operator may refuse to admit an animal to restaurants or other service points if the animal interferes with the comfort or threatens the safety of guests.

VII. Rules of animal behavior in the Apartment (§7).

The animal should not be left alone in the Apartment if it can disturb other Guests.
It is prohibited to leave pets on balconies unattended.
The owner of the animal should provide it with a bed on the floor of the Apartment.

VIII. Liability (§8)

The Client/Guest is responsible for the behavior of the pet in the Apartment and on the premises of the Property.
The customer/guest must ensure that the animal does not disturb the peace or damage the property.
The Client/Guest must ensure that the animal does not pose a danger to persons in the Property.
In case of complaints or posing a threat, the Operator may oblige the Guest to remove the animal from the Property.
If the Guest does not comply with the order of removal, the Operator may enter the Apartment with the help of services and remove the animal – the costs are paid by the Guest.
The Guest is fully responsible for any damage caused by the animal – its value will be assessed individually and charged to the Guest.

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